The guest will receive an automatic welcome email with an invitation link to check in online before the arrival date. Clicking on the link will take the guest through a simple registration process where they will fill in all the required profile information to continue with the registration process. All information will also be automatically sent to PMS.

The guest will be asked to upload a photo of their documents as well as add a digital signature. Depending on the PMS system, this information will be securely sent directly to PMS or stored in the Hom Platform Assistant.

The guest will be asked for their arrival information to be greeted and they can also add their special requests or comments to their stay which can be seen in the Hom Platform Assistant.

If a higher standard room is available, the guest will be offered the opportunity to upgrade their room. The Hom Platform Assistant will check real-time availability and present only the rooms that are available during the stay.

The guest can use services such as Calling Taxi, Spa Reservation, Wifi Password, Wake Up Service, etc.

Many options are at hand, such as car rental, restaurant reservations, entertainment and cultural venue information or chat with the Konsierj.

For a small change, consider how often you resend the room service menu or informational brochures to the print shop. + Today, we care more about messaging and mobile ordering than talking.

We help you to solve the dissatisfaction of the guest without leaving the hotel with instant surveys. We ensure that it reflects positively on hotel ratings like Tripadvisor.

Department personnel can meet all requests from guests with the help of web assistant. It can view the request details and from which room the request came.

The incoming request is automatically transferred to the relevant department. If you feel that department personnel are not available. You can forward the request to another employee.

You can instantly monitor the status of incoming or forwarded requests. If the request is not fulfilled on time, the assistant reminds and informs the manager.

You can send instant notifications to all guests’ smartphones at the same time. This could be a reminder of Covid-19 measures or an in-hotel event announcement.

Can reply to chat messages from the Guest app. You can inform the guest.

Requests or orders may not always come from the guest. Hotel departments will have problems and tasks to solve among themselves. This may be an order from your manager pending immediate action.
You can liken this feature to the Whatsapp groups you set up for your hotel.